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FAQ
Find the answers you need about how to book your excusions with us

Booking Questions

Why book with us?
Is there a risk I'll miss the ship if I don't book through the cruise line?
Do you offer a "lowest price guarantee"?
How do I book shore excursions?
How do I receive my booking confirmation and voucher?

More Questions

When should I reserve my shore excursion?
How close to the tour departure can I make a reservation?
What do shore excursions include?
What should I wear?
How much physical activity is involved in the tours?
Where do I go to start my tour?
What is your cancellation policy?
What currency are the excursion prices shown in?
The website says I can book up to three days prior to my cruise start date. If I want to book within that period, do I have any options?

Other Questions

Will you refund my money if I miss my tour because the ship is late or cannot make it into port?
Am I expected to tip the Guide/Driver?
How do I make changes to my tour reservations?
Are children's prices available?
Are there any age restrictions on tours?
May I take more than one tour in a single port of call?
Can I protect my tour purchase?
What do you recommend for physically challenged passengers?