Excursion Protection Plan
This plan offers you the peace of mind that you will receive a FULL REFUND for your shore excursions in the event certain unforeseen circumstances prevent you from participating in your excursions. This includes:
● Medical Issue
Any illness, injury, or other medical issue which prevents you from participating in your shore excursion
● Transportation Difficulties
Any airline, car, bus, train, or other transportation problem that causes you to miss the start of your cruise and miss the port where your excursion is scheduled
● Ship Boarding Problems
You are denied boarding by your cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, you miss the port where your excursion is scheduled
● Visa or Passport Problems
You are not permitted to debark the ship in the port where your excursion is scheduled
TERMS & CONDITIONS
Trip Cancellation Benefits:
The Excursion Protection Plan offers customers the peace of mind that they will receive a full refund for their shore excursions in the event certain unforeseen circumstances prevent them from participating in their shore excursions.
Shore Excursions will fully refund the Customer if a cruise/excursion is canceled for one of the following unforeseen circumstances:
Illness, injury or death- If the Customer must cancel the excursion due to illness or injury to his/herself, the cause must be so disabling as to reasonably cause an excursion to be canceled or interrupted.
Transportation Difficulties- If the Customer must cancel the excursion because he or she experiences delays due to a) carrier/airline caused delay; b) traffic accident while en route to a departure; or c) natural disaster that causes the Customer to miss the ship and, therefore, miss the port where the excursion is scheduled.
Ship Boarding Problems- If the Customer must cancel the trip because the Customer has been denied boarding by their cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, they miss the port where the excursion is scheduled.
Visa or Passport Problems - If the Customer is not permitted to debark the ship in the port where the excursion is scheduled.
Payment of Refunds
The customer must contact Shore Excursions as soon as they learn of their inability to take the excursion(s) with refund information including reason for trip cancellation, excursion location, excursion dates, and the cost of the excursion. Shore Excursions will then send the customer a Refund Request Form.
Refund Request Form(s):
The Customer must sign and return the completed form(s) within 30 days after receipt. The form(s) will include a Refund Statement that explains a) why the trip was cancelled and b) furnishes information supporting the reason for cancellation.
1. If the excursion was cancelled due to injury or illness, the Customer must provide documentation dated on or near the date of the injury or illness from a licensed physician explaining the extent of the illness or injury. Refunds for illness or injury are provided only to the customer who was ill or injured.
2. If the excursion was cancelled due to transportation difficulties or ship boarding problems, the Customer must provide documentation stating that the Customer was not able to board the ship.
3. If the excursion was cancelled due to visa or passport problems, the Customer must provide documentation from the cruise line stating that he/she was unable to debark from the cruise ship.
Refund protection will become effective 12:01 am Standard Time on the date after purchasing the protection plan.
Payment of Refund:
Refunds will be paid within 21 days after Shore Excursions receives completed refund request form(s) signed by the Customer.
The Protection Plan does not provide refunds on account of:
a) Intentionally self-inflicted injury or attempt at an intentionally self-inflicted injury, suicide or attempted suicide of customer;
b) War or act of war;
c) Any unlawful acts committed by customer;
d) Mental, physical or nervous disorders;
e) Alcohol or substance abuse treatment; or
f) Elective or non-emergency treatment or surgery.
Concealment or Fraud:
Shore Excursions does not provide refunds to Customers if the Customer has intentionally concealed or misrepresented any material fact or circumstance related to protection plan.
Reviewer: steve witzke
Thankful did not use but always try to insure any type of large purchase when ever possible.
Reviewer: Wendy Paquette
I can not comment on this as fortunately we did not have to use this. But it was a piece of mind having it. We lost $500 last summer in Europe because we couldn't get off the ship in time due to we had to be charted in using RC safety boats and the did their excursion first and everyone else after.
Reviewer: James Koermer
I've signed up for quite a few shore excursions from shoreexcursionsgroup.com for many spots throughout the world and have never been disappointed. I've never had to use their Excursion Protection Plan, but I have often signed up for it. The cost is very reasonable and it provides peace of mind in case there is a need to cancel because of unforeseen circumstances. Even adding this protection, the overall cost of an excursion is usually quite less than a cruise line excursion and usually it will be with a smaller group.
Reviewer: Donna Eckert
Thankfully, we did not have to use this service.
Reviewer: Joann Mansfield
I always buy it and always recommend getting it. You never know when you can get sick or fall or anything else you can think of and not be able to do the tour you purchased. Besides the disappointment why loose your money as well? Be smart it is a good protection for very little money.