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Contact Us
Our goal is to provide great service. In order to get you answers quickly please select from below
You can book your excursions on this website. Simply enter your ship and cruise departure date to see all of excursions we offer your cruise including special offers and deals!
When you book an excursion we will email you an electronic ticket within 3 days. This ticket includes details on where and when your excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance. You can check the status of your e-ticket here: CLICK HERE
When you book an excursion we will email you an electronic ticket within 3 days. This ticket includes details on where and when your excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance.
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our employees worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
Yes. We offer an "Excursion Protection Plan" which provides you a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons.
Excursion purchases are fully refundable outside of 14 days prior to the tour date. Beginning on the 14th day prior to the tour date, excursion purchases are non-refundable.
You may cancel your booking by calling us at 1.866.999.6590.
If you are unable to take your excursion because your ship misses the port, is late arriving to the port, or the tour provider cancels the tour for any reason. you will automatically be issued a refund. The refund will be applied to the form of payment you used to book the excursion.
Our goal is to deliver great experiences. If you were not pleased with your excursion, please call us at 1.866.999.6590.
Refunds are automatically issued for the following reasons:
1) your ship misses or is late to port,
2) the tour is cancelled for any reason by the tour provider, or
3) you cancel your booking at least 14 days prior to the tour departure date.
Refunds are applied to the form of payment used to book the excursion.
Yes. All of the excursions on our website may be booked for a group of people. To do this simply enter the number of people when placing the booking. For those customers willing to pay more for a custom group experience, please visit the Groups page on this website so you can provide us some additional information.
We'd look forward to working with you! CLICK HERE to sign up with us.
Please ask your agency owner or headquarters for your commission information.
Our Travel Agent Portal is a great tool providing all your booking data, reporting, commission, tips on maximizing sales an automated way to sell excursions to your clients! CLICK HERE to register.
No worries. CLICK HERE to get your personal booking link.
Travel agents receive a copy of every e-ticket, which includes a summary of charges so you can keep track for commission. You can also find your bookings in our Travel Agent Portal.
You can book your excursions on this website. Simply enter your ship and cruise departure date to see all of excursions we offer your cruise including special offers and deals!
When you book an excursion we will email an electronic ticket within 3 days. This ticket includes details on where and when the excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance. You can check the status of your e-ticket here: CLICK HERE
When you book an excursion we will email an electronic ticket within 3 days. This ticket includes details on where and when the excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance.
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our employees worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
Yes. We offer an "Excursion Protection Plan" which provides a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons.
Excursion purchases are fully refundable outside of 14 days prior to the tour date. Beginning on the 14th day prior to the tour date, excursion purchases are non-refundable.
You may cancel a booking by calling us.
If your client is unable to take their excursion because the ship misses port, is late arriving to the port, or the tour provider cancels the tour for any reason, a refund will be automatically issued. The refund will be applied to the form of payment you used to book the excursion.
Our goal is to deliver great experiences. If your client was not pleased with their excursion, please call us.
Refunds are automatically issued for the following reasons:
1) your ship misses or is late to port,
2) the tour is cancelled for any reason by the tour provider, or
3) you cancel your booking at least 14 days prior to the tour departure date.
Refunds are applied to the form of payment used to book the excursion.
Yes. All of the excursions on our website may be booked for a group of people. To do this simply enter the number of people when placing the booking. For those customers willing to pay more for a custom group experience, please visit the Groups page on this website to provide us some additional information.
Thank you for your interest. Please use the form at the bottom of this page to submit the following information: cruise port, tour name, tour description, tour dates/times, costing, tour duration, your website, email and phone number, and your insurance information. We need all of this information to review your tour. If you are unable to provide all of this, unfortunately we cannot consider it.
You can submit any changes using our Vendor Portal. CLICK HERE to access the Vendor Portal.
You can submit any changes using our Vendor Portal. CLICK HERE to access the Vendor Portal.
The Vendor Portal is a comprehensive tool which allows tour providers to view and process orders, submit your changes, update contact info, and export order info for invoicing. CLICK HERE to access the Vendor Portal.
Please call us at 866-999-6590.
Please submit your invoices to accounting@shoreex.com
Please use the contact us form below to propose a date and time. Our team will follow up with you to confirm.
Our Office:
1.866.999.6590
Mon-Fri 9:00am-6:00pm EST; Sat-Sun closed
Shore Excursions Group, LLC
8050 SW 10th Street, Suite 1800
Plantation, FL 33324
