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It's easy to shop for and book excursions on our website! CLICK HERE and enter your cruise information on the homepage to see all the great excursions currently available. You can also call us at 866.247.6332 Mon-Fri 9am-6pm EST.
E-tickets are emailed within 3 days of placing your booking. CLICK HERE to see the current status of your booking.
To modify or cancel your booking CLICK HERE.
We know that your time in port is one of the most important parts of your vacation, so we take our commitment to deliver great shore excursions very seriously. That's why shore excursions are our only business. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions and provide suggestions on the best tour options to meet your individual needs. And we stand behind the tours we deliver. Please see more information on the guarantee we offer by clicking on this link. Our Guarantee
You can book your excursions on this website. Simply CLICK HERE and enter your ship and cruise departure date to see all of excursions we offer your cruise including special offers and deals!
Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.
Because some tours book up well in advance of the tour departure date, we recommend reserving your excursions as far in advance as possible. This will give you the best chance of reserving your first choice in each of the ports.
We require you to make a reservation at least three days in advance of your ship's departure, not including the cruise departure day, so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.
Yes. If you want to book within 3 days of your cruise start date you will need to pay a $25 USD Expedite Fee.
Yes. Many of our tours offer children's prices for children under the age of 12 years. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most tours. Please see the individual tour descriptions for specifics on pricing.
Our site supports multiple currencies. Please book without any additional foreign transaction fees using your preferred currency and credit card!
Yes. In Alaska, please allow at least 30 minutes between each tour. In all other regions, please allow at least 60 minutes between each tour.
Please refer to the restrictions section of each detailed tour description for specific recommendations for physically challenged passengers. However, to the extent passengers are able to walk on their own, we recommend tours designated as requiring a low level of activity. The transportation on some tours may be able to accommodate a collapsible wheelchair stored below the bus; however, scooters or motorized wheelchairs are often too large to be stored on the transportation used for the tours. If passengers are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. Our Shore Excursion Experts can provide suggested tours. We also recommend that non-ambulatory passengers be accompanied by someone who is able to assist them throughout the duration of the tour.
When you book an excursion we will email you an electronic ticket within 3 days. This ticket includes details on where and when your excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance. You can check the status of your e-ticket here: CLICK HERE
If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts during regular business hours and they will be happy to assist you.
Excursion purchases are fully refundable outside of 14 days prior to the tour date. Beginning on the 14th day prior to the tour date, excursion purchases are non-refundable.
To modify or cancel your booking CLICK HERE or call us at 866.247.6332.
Yes. All of the excursions on our website may be booked for a group of people. To do this simply enter the number of people when placing the booking. For those customers willing to pay more for a custom group experience, please visit the Groups page on this website so you can provide us some additional information.
Our goal is to deliver great experiences. If you were not pleased with your excursion, please call us at 866.247.6332.
If you are unable to take your excursion because your ship misses the port, is late arriving to the port, or the tour provider cancels the tour for any reason. you will automatically be issued a refund. The refund will be applied to the form of payment you used to book the excursion.
Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks after the date of the tour, and we will issue a full refund.
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our employees worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
Yes. We offer an "Excursion Protection Plan" which provides you a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons.
The level of activity varies by tour. In order to help you understand the level of activity involved in each tour, we have created the following three categories.
Minimal (Easy) Physical Activity:
Only light walking and no major climbing required. You may need to negotiate a few steps.
Moderate Physical Activity:
A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain.
Significant (Difficult) Physical Activity:
A large amount of walking and or climbing is required, often over unpaved and uneven terrain. You should be in good physical health if you reserve one of these tours.
Please refer to the specific tour descriptions to see which category applies to the tour. If you have more specific questions, please contact one of our Shore Excursion Experts during normal business hours.
Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.
While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun.
Review your booking confirmation to find clear directions on where to go for each excursion and when you need to be there. Your confirmation will also explain what to do in the rare event that you experience difficulty in meeting with your guide.
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour. A commonly accepted guideline is $3.00 USD per person for a half-day tour and $5.00 USD per person for a full-day tour.
For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years are not permitted to participate without a parent or guardian. In some cases, an unaccompanied minor may be permitted on a tour if a wavier is signed by the parent. Please call us for details on specific tours.
Please refer to the restrictions section of each detailed tour description for specific recommendations for physically challenged passengers. However, to the extent passengers are able to walk on their own, we recommend tours designated as requiring a low level of activity. The transportation on some tours may be able to accommodate a collapsible wheelchair stored below the bus; however, scooters or motorized wheelchairs are often too large to be stored on the transportation used for the tours. If passengers are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. Our Shore Excursion Experts can provide suggested tours. We also recommend that non-ambulatory passengers be accompanied by someone who is able to assist them throughout the duration of the tour.
When you book an excursion we will email you an electronic ticket within 3 days. This ticket includes details on where and when your excursion begins, the tour providers contact information, and a 24/7 emergency line in the unlikely event you require assistance.
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our employees worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
If you are unable to take your excursion because your ship misses the port, is late arriving to the port, or the tour provider cancels the tour for any reason. you will automatically be issued a refund. The refund will be applied to the form of payment you used to book the excursion.
YES. We guarantee that our prices are the lowest you can find. If you find a lower price for a tour we offer, we will match it. The Price Match Guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our tour developers worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.
We have never had a customer miss their ship. Our team possesses over 80 years of combined cruise line experience and we are not aware of a single case in which a customer on an independent tour missed a ship. In the extremely unlikely event that you miss your ship due to the late arrival of one of our tours, we will arrange and pay for your accommodations, meals, and transportation to the next port of call, and we will pay you an additional $1,000 USD per customer for the inconvenience.
Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks after the date of the tour, and we will issue a full refund.
Refunds are automatically issued for the following reasons:
1) your ship misses or is late to port,
2) the tour is cancelled for any reason by the tour provider, or
3) you cancel your booking at least 14 days prior to the tour departure date.
Refunds are applied to the form of payment used to book the excursion.
No worries. CLICK HERE to get your personal booking link.
Please ask your agency owner or headquarters for your commission information.
We'd look forward to working with you! CLICK HERE to sign up with us.
Our Travel Agent Portal is a great tool providing all your booking data, reporting, commission, tips on maximizing sales an automated way to sell excursions to your clients! CLICK HERE to register.
Please submit your invoices to accounting@shoreex.com.
Please call us at 866-999-6590.
You can submit any changes using our Vendor Portal. CLICK HERE to access the Vendor Portal.
You can submit any changes using our Vendor Portal. CLICK HERE to access the Vendor Portal.
Thank you for your interest. Please use the form at the bottom of this page to submit the following information: cruise port, tour name, tour description, tour dates/times, costing, tour duration, your website, email and phone number, and your insurance information. We need all of this information to review your tour. If you are unable to provide all of this, unfortunately we cannot consider it.
Please use the contact us form below to propose a date and time. Our team will follow up with you to confirm.
The Vendor Portal is a comprehensive tool which allows tour providers to view and process orders, submit your changes, update contact info, and export order info for invoicing. CLICK HERE to access the Vendor Portal.
Call Us: 866.247.6332 Mon-Fri 9:00am-6:00pm EST