We are committed to providing the highest level of service and support, and we’ve implemented a COVID-19 response plan to help guide our guests through these unprecedented circumstances. We have proactively and immediately issued 100% refunds for excursions impacted by COVID-19 cruise cancellations. Our guarantees ensure that you receive a full refund if your cruise is cancelled by the cruise line, if your ship misses a port of call, or if the excursions options on your sailing are restricted due to short term safety regulations. We also want to provide greater flexibility, and we have relaxed our cancellation policy so that you may cancel new excursion bookings for any reason up to day of cruise and receive a full refund.
The safety of our guests is of paramount importance to us, and we are working closely with all of our tour experts on the appropriate health protocols in each of our more than 300 destinations worldwide. Our extensive portfolio of high-quality tours are delivered by leading tour guides dedicated to providing exceptional travel experiences. Each tour provider is selected using an extensive screening process and held to high standards with a comprehensive Quality Control review. We recommend that our guests follow local guidance when traveling and participating in our tours.